Terra Supreme Battery

BCI Group 31 AGM VRLAB Composite Bi-Polar Limited Warranty

Terra Supreme Battery is committed to providing high-quality batteries and ensuring customer satisfaction.

Terra Supreme Battery manufactures the BCI Group 31 lead acid battery for use in commercial trucking, cell tower backups, marine applications, remote outposts, solar collection, wind turbine collection, and various other applications.

5-Year Coverage

From date of purchase

45-Day Claim Window

After battery failure

warranty@terrasupremebattery.com

Direct claim email

Limited Warranty

Manufacturer warrants that the Battery is and will be free of defects in material and workmanship under normal use and service for a period beginning on the date of purchase shown on the original receipt and concluding the earlier of the Battery reaching its usable amp-hours or five (5) years from the date of purchase. All Warranty claims must be filed within 45 days of the Battery's failure. Replacement Batteries will carry the remainder of the original Battery Warranty Period.

Warranty Exclusions

This Limited Warranty does not cover batteries that are merely discharged or that are damaged or otherwise become defective due to the following:

•Normal end of life due to use of all available amp-hours.
•Abuse, physical damage, neglect, or if the top decorative cover has been removed.
•Mishandling, including, without limitation, using the terminals for lifting or carrying the Battery.
•Misuse, including use of the Battery for an application that requires higher cranking power or a greater reserve rating than the Battery is designed to deliver.
•Use in applications requiring higher battery capacity than the Battery's specified capacity.
•Normal or accelerated deterioration in the electrical qualities due to use in nonstandard or unintended applications.
•Exposure to natural elements such as wind, lightning, or hail.
•Damage due to fire, collision, explosion, vandalism, theft, penetration, or opening of the Battery case in any manner.
•Overcharging, undercharging, charging, or installing in reverse polarity.
•Improper maintenance, including not properly torquing Battery connections or Battery hold-downs resulting in failure to keep the Battery secured in the application.
•Damage from prolonged storage (>14 days) of vehicles with fuel injection computers, alarms, GPS, and other electrical devices that require continuous Battery power to support active memories.
•Use of battery chargers that do not have a regulated float charge voltage between 13.5V and 13.8V.
•Use of the Battery with alternators that do not have a regulated charge voltage between 14.0V and 14.7V.
•Misuse or neglect in the form of the Battery being over-discharged (i.e., a Battery with an open circuit voltage equal to or less than 10.5V).
•Failures caused by vehicle electrical system issues.
•Use of or prolonged exposure to any type of oil, organic solvent, alcohol, detergent, strong acids, strong alkalis, petroleum-based solvent, or ammonia solution to clean the Battery.
•Short-circuiting of the Battery terminals.
•Any thermal damage to the Battery case or terminals.
•eBM system (explained below).
•Loss of electrolyte caused by opening of the PRV (Pressure Relief Valve).

Warranty Claims Process

For purchases from a retailer, wholesaler, or dealer, the Battery shall be returned to the original retailer, supplying wholesaler, or dealer along with the original purchase receipt. The original retailer, supplying wholesaler, or dealer shall work with the Manufacturer to determine the applicability of the Limited Warranty.

For direct purchases from the Manufacturer and for retailer, supplying wholesaler, or dealer, please email the Manufacturer at: warranty@terrasupremebattery.com

Please provide:

  • •Order number
  • •Original date of purchase
  • •Battery serial number
  • •Date stamp from the top of the Battery

At the sole discretion of the Manufacturer: You may be required to return the Battery for further evaluation. You may be subject to additional handling and shipping costs. If the Battery is determined by the Manufacturer, in its sole discretion, to be defective in material or workmanship under the terms of this Limited Warranty, the Battery will be replaced.

eBM System

Please note that the eBM (Embedded Battery Monitor) system microchip is a third-party product integrated into the Battery, used for battery monitoring data and as a visual indication of battery status. The eBM is not covered under the Limited Warranty. While the eBM provides valuable functionality — such as real-time tracking of battery voltage, temperature, and state of charge via Bluetooth to your smartphone or tablet — this monitoring technology itself is not included within the scope of the Limited Warranty.

The eBM may be locally scanned using an application installed on an iOS-enabled device. You may download the eBM app from the Apple App Store and receive a user password from the Manufacturer. Once loaded, you may interrogate the Battery via low power Bluetooth connectivity. A RED status indicates the Battery has exceeded published operating parameters (no warranty applies). A GREEN status indicates the Battery has not exceeded operating parameters and the Limited Warranty may apply.

RED Status

Battery has exceeded published operating parameters. No warranty applies.

GREEN Status

Battery has not exceeded operating parameters. Limited Warranty may apply.

To initiate an eBM warranty claim, email warranty@terrasupremebattery.com with:

  • •Order number
  • •Place of purchase (dealer, wholesaler, Manufacturer)
  • •Original date of purchase
  • •Battery serial number
  • •Date stamp from the top of the Battery
  • •A photograph of the Battery status light of the eBM

Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS IN LIEU OF, AND MANUFACTURER DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE GREATEST EXTENT PERMITTED BY LAW, MANUFACTURER'S LIABILITY IS LIMITED TO REPLACEMENT OF THE BATTERY ACCORDING TO THE TERMS STATED ABOVE. IN NO EVENT SHALL TERRA SUPREME BATTERY LLC BE LIABLE FOR ANY LOSS OR DAMAGES OF ANY OTHER KIND, WHETHER DIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR OTHERWISE.

Miscellaneous

This warranty shall be governed by and interpreted in accordance with the laws of the State of Indiana, without regard to its conflicts of laws rules. This warranty is understood to be the exclusive agreement between the parties relating to the subject matter hereof. No employee or representative of Manufacturer is authorized to make any warranty in addition to those made in this Limited Warranty Agreement.

Need to File a Warranty Claim?

Email us at warranty@terrasupremebattery.com or contact us directly and we'll guide you through the process.